SHIPPING

At Phlizon our goal is to offer you the best shipping, ensuring your chair arrives quickly, safely and securely.

To ensure the highest calibre of customer service we exclusively work with Fedex and UPS Ground to fulfil all orders from our 2 warehouses located on the East and West Coast of America.

 If you should have any issues please email support@phlizonstore.com for more information.

Free Shipping

At Phlizon we provide free shipping on all orders in the USA, with no minimum purchase necessary.

Order Schedule

The expected time frame of all orders is divided into 2 parts:

  • Processing time: within 48 hours（excluding weekends and holidays)
  • Shipping time: 3~7 business days via FedEx / UPS Ground

Tracking

When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24-48 hours to update on the Fedex or UPS systems.

As mentioned earlier the free shipping we offer is with FedEx / UPS Ground. We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer with FedEx / UPS Ground directly after placing the order and receiving the tracking number.

Your Order Shows Delivered But You Don’t Have It

If your tracking number shows delivered on the shipping company’s website but you don’t have it, please do the following:
• Check the area around your home for the package and ask anyone it may have been left with.
• If the package is not found please call the shipping company’s directly to report a missing package. so you can get the logistics information fastest.
• Pls email us about it at the same time. (support@phlizonstore.com)
Phlizon can not be held responsible for packages stolen from the delivery address so please be sure to ship to a secure location! If the items are lost, we need at least 30 days to investigate. so after we provide the tracking number, hope you can follow the dynamics of the logistics of the items, continue to view our mail about the notification, so you will receive the items successfully.